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As a desktop support technician you will have to troubleshoot problems either in person or remotely and help restore the customer’s computer to working condition. By clicking “Accept”, you consent to the use of ALL the cookies. They direct clients to more experienced personnel for effective resolution of an issue. Spreadsheets – IT Support Technicians use spreadsheets, such as Excel spreadsheets or cloud-based spreadsheets, to document maintenance on hardware. Are you interested in learning more about the field of Information Technology, or what it is like to be an IT Support Technician? IT Support Technician Job Description Example/Template. In many corporations, employees are issued devices such as company laptops, tablets or mobile phones. This duty takes patience and good communication skills. The major qualities needed for success on the job include communication, problem-solving, and interpersonal skills. Tech support staff may also install and configure new hardware and software, undertake regular upgrades, and help other employees set up accounts, reset … They also carry out tests to evaluate new applications/technology prior to release. HR Toolkit | HR Templates | Job descriptions | Customer service job descriptions | IT Help Desk Technician job description. They install and upgrade user software, maintain operational documentation and provide remote and on-site support. IT Support Technicians work to maintain their employer’s computer systems and networks. Technician related CV templates Aircraft technician resume Automotive technician resume Pharmacy Technician resume Mechanical technician resume. JOB DESCRIPTION Job Title: Desktop Support Technician Grade: H Responsible to: Desktop Support Services Manager Job Purpose: The IT Service Desk is the central point of contact for all IT related incidents and service requests. Search 2,537 IT Support Technician jobs now available on Indeed.com, the world's largest job site. Job Description: Senior IT Support Technician Job Purpose The Senior IT Support Technician provides 1st, 2nd and sometimes 3rd line end-to-end technical and customer service support to colleagues. Please, give a quick comment in the box below of what you think about this article. The duties of an IT Technician include being a reference point for all IT related queries at the user level, responding to user needs in a timely manner and … It has since grown to an international organization with chapters all over the globe. IT Support Technicians can work directly for software and hardware companies, or they can work in the IT department of a corporation. Some issues are more pressing than others. Technical support (or IT support) professionals help resolve customers’ technical problems via email, phone, social media and in person. If you're hard-working and dedicated, Example Co. is an ideal place to get ahead. Job Description. Some companies may provide on-the-job training to those with a High School Diploma if they are the right candidate. They are responsible for performing an initial diagnosis of the issue and documenting their findings. This IT technician job description template is optimized for online job boards. It is mandatory to procure user consent prior to running these cookies on your website. We're pleased to have a 4.0 Glassdoor rating. Work closely with graphic design department for various campaigns. Post now on job boards. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among … They monitor equipment and application use to ensure optimal performance. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves … In fulfilling their work description, IT support technicians design and maintain web sites for clients. They also help the users of a network to use relevant devices and applications by answering any questions that may arise. Job title 2nd Line ICT Support Technician Location … Replacing or upgrading existing IT infrastructure such as terminals and printers is also part of their description. Job description and person specification Please note this statement is for information only and does not form part of a contract. You also have the option to opt-out of these cookies. Responsibilities: Deal with all queries, incidents coming through and provide solutions where possible, owning the resolution of each customer query; As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. An advanced understanding of network wiring and TCP-IP and the ability to use such understanding to build and maintain a functional network. The role of IT Support Technician is an entry-level position. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? These cookies do not store any personal information. The responsibilities articulated are not exhaustive and we are committed to working practices that are flexible, collaborative and inclusive. IT support technicians ensure computer systems and other technological equipment of an individual or organization are in top performance. IT Support Technicians can find employment in virtually any industry. The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. We also use third-party cookies that help us analyze and understand how you use this website. According to the Bureau of Labor Statistics, demand for IT Support Technicians is set to rise 12 percent through 2024. Database … The following are the skills employers find most desirable in IT Support Technician candidates. We are seeking a detail-oriented, thorough, and organized IT technician to join our growing team. IT Support Technician Job Description Template. Their day to day responsibilities will include installing and configuring computer My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Use the template below to draft your own IT Technician job description. What Are Tech Support Skills? Support technicians on IT usually work for organizations to perform tasks that revolve around detection and resolution of technical problems. These users are spread across multiple sites so remote and telephone support is required. Then, they formulate and execute a strategy to fix the issue. IT Support Technician Job Description Template. They also maintain company networks and ensure smooth performance of computer systems. They train computer users on new systems by performing technical demonstrations to acquaint them with operational procedures. They carry out diagnostic tests to identify and resolve faults in a technological system. Search 81 IT Technician jobs available in Dubai on Indeed.com, the world's largest job site. Alternatively, a role in technical support is a good stepping stone if you wish to move towards various other areas in IT, such as programming, IT training, technical sales … Customize it to attract the best information technology job candidates. Respond to inquiries about hardware or software issues, Perform scheduled maintenance on computer systems to ensure efficient operations, Repair or replace faulty components of a computer/network system, Design and maintain applications/websites for clients. Technical support staff maintain computer systems, ensuring that they run smoothly and fixing problems as they arise. Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc. They also help the users of a network to use relevant devices and applications by answering any … Professionals in this area either work in-house (providing support within a particular organisation) or provide support and services to other businesses, to customers of a particular … It is part tech job and part customer service. This category only includes cookies that ensures basic functionalities and security features of the website. A+ Guide to IT Support by Jean Andrews – Jean Andrews is a best-selling author in the IT space, and the 9th edition of this IT guide is a big reason why. Our company is looking for a IT Support Technician to join our team. IT Support Technician Job Description Example, Duties, and Responsibilities. These cookies will be stored in your browser only with your consent. IT Support Technicians work to maintain their employer’s computer systems and networks. They also maintain record of customer problems as well as solutions recommended. They have inquisitive minds that help them ask the right questions necessary to diagnose and repair hardware and software issues. And upgrading the computer systems in top performance s degree in any of website... A fast-paced environment service improvements involves keeping meticulous records on the job include,! Such as smartboards, external storage devices, computer diagnostic tools, etc. But opting out of cover letter effortlessly in just a few clicks they arise have the to! We use cookies on our website to give you it support technician job description most relevant experience by remembering your and! Description and person specification Please note this statement is for information only does! 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